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Therapy Service

Welcome to Renewal Therapy Service. We serve our congregation and local community by offering counselling services to promote and address emotional, relational and mental wellbeing.

Renewal Therapy offers a specialised way of listening, responding and building relationships based on therapeutic theory and expertise that is used to help you enhance your wellbeing. These are conducted by trainees and qualified counsellors, who come from both Renewal and the wider community.

Who is this service for?

·       Individuals aged 16 or over
·       Individuals who live within the areas of a Renewal campus: Lode Lane, Chelmsley Wood or Stratford
·       People who will make a financial contribution to the service (on a sliding scale depending on income – concessions available)

What does the service cover?

Mild to moderate emotional problems such as anxiety, stress, depression, low mood, identity, relational problems.

Who do we take referrals from?

·       Self
·       GP
·       Nurse
·       Social worker

What can you expect?

Once we receive your referral, we will contact you to book in an assessment. During your assessment one of our trained assessors will talk to you about what you would like to explore during therapy and will help match you to the right therapist.

Make a self-referral here.


For your Therapy to be successful it is important that both yourself and your therapist are invested in working together and getting the best out of the relationship. Therapy requires commitment from the client, part of that commitment is contributing financially towards the costs of your Therapy.

Our standard assessment charge is £20 for Therapy sessions we charge on a sliding scale.

Household Income up to £20,000 – £20 per hour
Household Income above £20,000 – £35 per hour
Household Income above £35,000 – £40 per hour
Household Income above £50,000 – £60 per hour
Household Income above £75,000 – £75 per hour

If cost is a barrier to you access Therapy just let us know and one of the team will discuss how we can support you.


All our sessions are kept confidential. Our confidentiality has a few exceptions: If we believe, from listening to you carefully that you or a third party is in danger – particularly if that third party is a child, we will inform a suitable person or organisation with your knowledge and hopefully your consent. Also, if you tell us something which makes us complicit in breaking the law I will also need to act appropriately. The issues we have to disclose are:

– acts of terrorism
– money laundering
– anything that goes against the Children Act 1989


All our counsellors have regular supervision, with a qualified supervisor. This is a professional and confidential arrangement for the purpose of protecting clients by making Renewal Therapy counsellors accountable for their work. During a supervision session a therapist will also be monitored for case load and assessing the scope of the counsellor’s expertise and experience.


Time is important and we will aim to start and finish on time – Sessions will be 50 minutes to 1 hour in duration. Please inform Renewal reception staff on 0121 711 7300 if you think you will be late. For you to get the most out of counselling, it’s important that you commit to attending all planned sessions. All feedback will be valued this enables all counsellors to work more effectively.


Should any therapists meet their clients outside the counselling setting, unless otherwise agreed, we will acknowledge you with a smile and not enter conversation. This is an important element of setting boundaries and will be further agreed with you in your first counselling session. We would always aim to give the highest confidentially to our clients.

Remote Working

Some of our therapists can offer remote working for therapeutic sessions by using online platforms such as Zoom. Let us know if you would like to explore this option.

Other Information

We aim to set out a few basic areas of information about the service and outline our ethical code of practice(s). Each therapist is fully qualified to practice counselling therapy at this service. Each counsellor is experienced with many counselling hours and expertise. Each therapist is an individual member of their chosen registered body such as British Association of Counselling & Psychotherapy (BACP), Association of Christian Counsellors (ACC), United Kingdom Council for Psychotherapy (UKCP) and National Counselling Society (NCS).

Renewal Therapy Services use a client management software system, bacpac, used by counsellors and psychological therapists. The system has the same level of protection as NHS services and Ministry of Defence. The company behind bacpac are Mayden who are registered with International Organization for Standardization, ISO 27001:2013.

All therapists, trainees and qualified, work to and adhere to (BACP) Ethical Framework current version July 2018 British Association for Counselling and Psychotherapy. Our organisation membership number is 00103927. Access a copy of the ethical framework can be viewed here.